In today’s competitive market timing of service offering is very important and is an often overlooked aspect of a business model. Independent operating companies normally have enough manpower to conquer the day to day activities of an existing network, but when a service upgrade is required for 50% to 100% of their customers it is much needed for an independent contractor to help with such a task. This is where RKL Communications Inc. can help.

Customized Customer Premise Installation

One goal is in mind when deploying IPTV/Switched Video for the end user: Customer Satisfaction and Customer training.

•   Customer Satisfaction

Word of mouth is one of the best advertisements for your product. If the customer is happy, they are going to tell their friends and family about it.

•   Customer Education

The more that we educate your customers about the functionality about your products and services the less trouble calls that may occur with your customers. This equates to a more pleasing interactive experience. Let’s face it, less truck calls equals lower operating costs.

RKL can deliver certain degrees of interaction with your network. Pre-qualification of cable pairs for maximum train speeds to provisioning of middleware and/or access equipment we can cover all aspects of your video network.

•   Ease of Identification

In the interior of the home, each Ethernet cable is identified for easier troubleshooting in the future. A designated DSL Jack is deployed for no mix ups.

•   Provisioning of DSL modems for maximum performance.

The user interface always changes depending on the vendor of modem. Thus we customize a “cookie cutter” configuration throughout your network for consistency and ease of troubleshooting procedures and interoperability.

We customize installations to meet your needs!